Privacy Policy (GDPR)
This privacy policy explains how we collect, use and protect your personal information.
1. Who We Are
Neptunus boat tours j.d.o.o.
Pomer 154, 52100 Pula, Croatia
VAT ID: HR00345280011
Email: [email protected]
2. What Data We Collect
We collect the following information through our website:
- Name and surname
- Email address and phone number
- Messages sent via contact or booking forms
3. Why We Collect Data
- To process bookings and provide tour information
- To respond to inquiries and provide customer support
- To meet legal and tax obligations
4. Legal Basis for Processing
We process your data based on your consent and legitimate business interest (e.g. booking fulfilment).
5. Who We Share Your Data With
We do not sell or share your data with third parties, except:
- Booking platforms (e.g. Bokun)
- Payment processors (e.g. Stripe, PayPal)
- Legal authorities if required by law
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
7. Data Retention
We retain booking-related data for up to 5 years for legal and tax purposes.
8. Cookies
Our website may use cookies for analytics and to ensure functionality of the booking widget. You can disable cookies through your browser settings.
9. Security
We take reasonable technical and organizational measures to protect your data.
10. Contact
If you have any questions regarding this policy, please contact us at [email protected].